Privacy Policy

Effective Date: January 1, 2026

Fire Damage Restoration Wilmington has been serving homeowners and businesses in Wilmington, California since 2021. When you call us or use our website, you share information with us. This policy explains what we collect, why we collect it, and how we keep it safe. We keep it simple, and we never sell your personal information.

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, property address, and details about the fire or smoke damage you need help with. If you contact us through our website, we collect what you type into the form.

We also collect some information automatically when you visit our site. This includes your IP address, browser type, device type, pages you view, and the time of your visit. This helps us understand how people find and use our website.

How We Use Information

We use your information to respond to your request, schedule an inspection, provide restoration services, and communicate with you about your project. We also use it to send updates, answer questions, and follow up after the work is done.

We use website data to improve our site, measure which pages are helpful, and make sure our online forms work properly. We do not use your information for anything unrelated to helping you recover from fire damage.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help the site remember your preferences and understand how you interact with it.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us at (833) 929-6186.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to see how visitors use our website. These tools collect information like pages visited, time spent on the site, and general location. This data is aggregated and does not identify you personally.

We may also use third-party services for scheduling, email, or customer communication. These providers only receive the information needed to perform their service, and they are required to protect it.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or email services, and only when they agree to keep it confidential.

We may disclose information if required by law, to protect our rights or safety, or in connection with a merger or sale of the business. In those cases, we will take reasonable steps to protect your information.

Data Retention

We keep your personal information only as long as needed to provide our services, comply with legal requirements, and resolve any issues. When we no longer need it, we securely delete or destroy it.

If you have an ongoing project with us, we keep your information until the work is complete and any warranty period has ended.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access to personal data, and regular reviews of our practices.

No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

User Rights

You have the right to request access to the personal information we hold about you. You can also ask us to correct inaccurate information or delete it, subject to legal requirements.

If you would like to exercise any of these rights, contact us using the details below. We will respond within a reasonable time and verify your identity before making changes.

Children's Privacy

Our services are for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. We encourage you to review this page occasionally to stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or how we handle your information, reach out to us. We are happy to help.

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